Contact Us

Use the contact form. You do not need a forum account or a game character to send a message, so this works whether or not you have ever played.

This is the right route for anything to do with your personal data — seeing what we hold, correcting it, or having it deleted. See our Privacy Policy for what those rights are. We reply within one month.

It is also the right route for a concern about a child's safety, whether you play or not, and whether the child is yours or not. You do not need an account, you do not need to know a character name, and you do not have to explain yourself. Those go to the front of the queue: we acknowledge within fourteen days. If you would rather your child were not playing at all, say so and we will remove the account. Keeping Players Safe explains what we do and what we cannot do.

The same form is where you complain about a decision we have made, including asking us to look again at a sanction on your character. See complaints and appeals.

If you already play and it is a game matter, the quickest way is still in-game: find the nearest post office and mail aop.